Last Updated: 14 Feb, 2025
At Nirmiti Styling, we take immense pride in offering handcrafted and handloom products, ensuring the highest quality for our customers. This policy outlines the terms regarding order shipping, returns, and refunds. By placing an order with Nirmiti Styling, you agree to the terms stated below.
1. Order Confirmation & Processing
1.1 Orders are considered confirmed only after successful payment is received. We accept payments via UPI, Credit/Debit Cards, and Net Banking. Cash on Delivery (COD) is not available.
1.2 Once the payment is processed, customers will receive an order confirmation email.
1.3 Orders will be shipped within 2 business days of confirmation. In case of any delays, customers will be notified via email.
2. Shipping & Delivery
2.1 Delivery Timelines:
- Within India: Orders are expected to be delivered within 7-10 business days from the shipping date.
- International Orders: Delivery takes approximately 20-25 business days, depending on the destination country and customs regulations.
2.2 Shipping Charges:
- Shipping charges will be calculated at checkout based on the delivery location.
- Any additional customs duties or taxes for international shipments are to be borne by the customer.
2.3 Address Accuracy:
- Customers must ensure that the shipping address provided is accurate and complete.
- Nirmiti Styling is not responsible for undelivered packages due to incorrect or incomplete addresses.
3. Returns & Exchanges
3.1 Eligibility for Returns:
- Returns are accepted only if the item is damaged or incorrect.
- Returns must be initiated within 7 days of delivery.
- The item must be unused, unwashed, and in its original packaging.
- Customers must provide clear images of the damaged or incorrect item when requesting a return.
3.2 Handcrafted Variations (Wabi-Sabi Aesthetic):
- Since our products are handwoven and handmade, slight variations in color, weave, or print are natural and not considered defects.
- Minor imperfections add uniqueness to each product and are part of the handcrafted charm.
3.3 Final Sale Items:
- Certain items are non-returnable, including:
- Discounted products
- Promotional purchases
- Customized or made-to-order items
4. Return Shipping & Process
4.1 Return Shipping Charges:
- Customers are responsible for return shipping costs, unless the return is due to an incorrect or defective item.
- Returns must be sent through a reliable courier service, and a tracking number must be shared with us.
4.2 How to Initiate a Return:
- To request a return, customers must email us at care@nirmitistyling.com with:
- Order number
- Reason for return
- Clear images of the item showing the damage (if applicable)
4.3 Processing Time for Returns:
- Once the returned item is received and inspected, the store credit or exchange will be processed within 7-10 business days.
- Customers will be notified via email once the return has been processed.
5. Refunds & Store Credit
5.1 No Cash Refunds:
- We do not offer cash refunds for any returned items.
- Instead, for valid returns, we issue store credit or an exchange of the same or equivalent value.
- Store credit can be used for future purchases on our website.
6. Contact Us
For any questions or assistance regarding shipping, returns, or exchanges, please reach out to us at:
📧 care@nirmitistyling.com
This policy is subject to periodic updates. Customers are responsible for checking the latest policy, as no notifications will be sent for updates.
(This policy has been generated by The Thinking Owl for Nirmiti Styling.)